Frequently Asked Questions

We specialise in manufacturing custom suits, tailor made suits and jackets for men. Each product is is made based on your selection of design, fabric, and measurement details.

No, the details of your last order of tailored suit and your measurements will be saved in your profile. You can login and simply order using the same measurement profile. You can also make necessary changes in your saved measurement for your next order if you wish. We highly recommend when you change your measurements in your account also please drop us an email regarding your changes and preference. We check each and every email and communication on email will help us to know what you are looking for

If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. Just email us with the subject line of Change Request To Order Number **** to info@charlessuit.com.

Yes, there is an Instruction section where you can give additional details. We will confirm within 24 hours in case it is not possible to process based on the additional specifications. You can also drop us an email with your additional specifications. 

There is no size restriction, as these are made especially for you based on your measurement profile.

We make custom clothing for all sizes and shapes. We take online orders for customised suits for men, custom tuxedos for your special occcassions, custom linen suits for parties, custom overcoats for winter wear etc. We make custom suits for very tall men or custom suits for for petite men, custom suits for plus size men., 

Please refer our measurement guide which will help you take your body measurement.

Yes that can be done. Please refer our cloning section for more details

It generally takes around 2 weeks to dispatch your custommade garment from the time you have placed the order. Once shipped it can take around 4-5 days to reach you. We will update you with the tracking number so that you can track your shipment online. Shipping may actually take less time than what is stated here, however if the order is on hold due to reconfirmation for measurements or fabric stock issue or for any other reason if there is a delay in shipment, our customer support team will be in continuous discussion with you and assist you if the order is urgent.

Fedex is our shipping partner worldwide. Shipping is free worldwide.

We will be emailing you updates on what's happening with your order and once it is shipped we will send you your FedEx tracking number via email and you can track your shipment right to your door.

For security reasons, Fedex do not ship to P.O. boxes, kindly provide us with your residence or office address.

No. Payment has to be made at the time of placing the order as these are custom made only for you.

We accept payment through Paypal to ensure your payments are absolutely secured. You can use your credit card for making payment through paypal.

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.

Please refer to our alterations and returns section for details.