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- We take utmost care to ensure that our products meet quality standards and are made specifically as per your instructions. As these are custom tailored suits - each of the custom clothing is individually made and hand crafted - there is a possibility that you may sometimes need a little bit of tweaking to get them fit perfectly.
If for any reason your made to measure suits needs any adjustments to contact us and we will guide you through the process.
We suggest email us at firstname.lastname@example.org with images wearing your suit. One of our designers will assist you and will suggest how tp best improve the fit. You then need to download out alteration form and take to your local tailor. Please note the alteration will also depend on the expertise pf your local tailor.
Your local tailor need to indicate all changes done in the alteration form so that we can update your measurement profile and this will be very useful for your future orders.
You need to then apply for alteration credit along with the alteration form and a copy of the alteration receipt to this email id - email@example.com. We will cover up the alteration cost upto maximum USD 50.
Download the form
Refund / Returns / Remake
As these garments are custom made specifically for you according to your measurements and built we do not provide any refund or returns. We have been making made to order suits for long and have found that if you measure according to our instructions given the possibility of any error is minimal. But still, the fit is not as per your expectation you can get them locally altered as stated above.
If the suit is for some reason beyond alteration and based on the pictures and details provided if it seems that there is an error at our end we will remake your custom clothing free of cost. You shall have seven calendar days to claim for any redo of your custom suits/pants/jackets. If the claim is not made by the client within 7 calendar days Charles Suit shall be relieved of any obligation and or liability to the client. CS shall within 45 days after the claim has been proven for product default remake a new pair absolutely free of basic cost.
If there is any issue related to the quality or construction of your garments please contact us at firstname.lastname@example.org within 7 days after receiving your product